Employee FAQ's

How do I sign-up for Glassdoor

To create your own Glassdoor member account, all you need to do is post a review or salary of your own. Once you've posted for your current or former employer, you will be asked to create your member account using a valid email address. Members will receive full access to reviews and/or salaries for 12 months.

Remember, your posts are anonymous to other users. Not only will we never expose your personal information (user name or email), you also have the option to post a review or salary without providing information that may identify you. For example, you may post a review without specifying your location or job title, and you may post a salary without identifying your employer.

Why do I need to post a review or salary to view information?

Since we're just getting started, we decided to launch with a “give to get” model. Put simply, it's a form of sharing; you need to give us something (a review or salary post of your own) before you get access to all the information shared by our community. So if you post a review for your current or former employer, you'll get access to all the reviews on Glassdoor. If you post a salary, you'll get access to all the salaries.

We think it seems fair, 5-10 minutes is a pretty small price to pay for all that information (especially when some other services charge you for it). If that's not enough to convince you, you might want to check out one of our “Sneak Peak” companies to get a preview of all the information you'd be missing.

What do you mean by “anonymous”?

All reviews and salaries posted to Glassdoor are anonymous to other users. You will never see us expose your personal information (user name or email) such that somebody might be able to identify you. We also take several additional measures to maintain your anonymity, but you also have responsibilities here too.

We ask that you be careful not to include any specific information in your posts (e.g., names of your manager, department, etc.) that might allow someone to identify you. We also suggest using the site from home and using your personal email address when registering.

And although this won't apply to most of you, we need to say it. If you happen to post illegal content or trade secrets, we could be legally required to provide any information we may have, including Internet protocol (IP) address and email address. So let's not go there.

What protections are in place to protect my anonymity?

We take your anonymity very seriously. Not only will we never expose your user name or email to other users, we have also taken additional measures to protect your anonymity. For example, if you are the first or second employee to report a salary for a given job title, we will create an anonymous range around your reported salary to offer your additional anonymity while minimizing the difference between the range and the actual salary. We also review every post, and if we feel your anonymity is at risk we will not hesitate to pull the review from the site or possibly even change the job title associated with your review to "Anonymous." We would rather have fewer posts than risk the anonymity and trust of our users.

What's an anonymous range?

If we only have one salary post for a job title, it makes it much harder to show the salary and still protect the employees' anonymity. So in that case, we create an anonymous range by adding and subtracting a small percentage from the reported salary. The percentage difference is randomly selected from within an acceptable range which allows us to offer additional anonymity while minimizing difference between the range and the employees' actual salary. And for all those cases where we have two salaries for a job title, we apply the same anonymous range — otherwise the minimum could be identified as one employees' salary and the maximum as another.

How do I edit or remove a review or salary?

To edit or remove previous posts (reviews or salaries), sign-in to Glassdoor and click My Account. From there you will be able to see all of your previous posts on the Reviews and Salaries pages for your account.

If you would like to pull a review or salary so that it is no longer available on the site, click Delete for that post and confirm. If you choose to delete a post, you will be asked to post again to maintain your full access. Remember, you can post without risking your anonymity — for example, you may post a review without specifying your location or job title, and you can post a salary without identifying your employer.

If you would like to edit a review or salary, click the Edit link next to that post, make the necessary changes, and click Save Changes. Once your changes have been saved, your review or salary will be marked as pending and thus no longer available on the site until a member of the Glassdoor team has approved it for viewing.

Why can't I find my review or salary on the site?

When we launched, we made a commitment to review every post to ensure the quality of our content. This means it may take as long as 24 hours for a member of the Glassdoor team to review and approve your post, and sometimes longer if we're seeing an increase in submissions or if you posted for a company that we didn't already have in our system (approval times for new companies, especially those with less than 100 employees, can take several days).

If you're still not seeing your post after a few days, it may also mean that your review or salary was not approved for use on our site. This status will be reflected as "Removed" within your My Account list. For those unapproved reviews, you will be allowed to edit your review to ensure consistency with our Community Guidelines or meet our minimum requirements for review detail. Any changes made while editing will be reviewed for approval by a member of the Glassdoor team.

What if I'm a student and have never had a job to review?

If you're a student and have never had a “real” job, don't worry - we've been there. We won't make you post a review or salary for a job that you've never had. Simply send an email from your schools .edu account to students@glassdoor.com and we'll set up an account for you with access to all the reviews and salaries shared by our community.

How do you make sure ratings, reviews, and salaries are really from employees?

We make it clear reviews and salaries must be posted by a current employee or someone who was employed by the company within the last three years. Since our service is anonymous, we require our users certify that they actually work at the employer when they submit their review or salary. We trust our users to be honest about their employment, and we also happen to believe that it's easier to tell the truth than it is to make up lies.

But that's not to understate the importance of getting the “real” inside look, which is one reason why we require all users to verify their account via email before their posts are available to other users. This verification allows us to put additional measures in place to help identify suspicious users or posts, even if those cases are the exception rather than the rule. These measures, combined with community feedback and our commitment to review every post, allow us to have confidence that our information is really from employees.

What should I say when I write my review?

Well, what do you think are the most important things people should know about your company? We want our reviews to be helpful to our other users, so we ask that everyone talk about a few good things, a few not so good things, and then offer your advice to management. That will help us keep the reviews balanced and constructive, but in the end it's really up to you. You'll see the most helpful reviews are thoughtful, detailed, and can only come from employees who have seen the company from the inside.

How are the company ratings and CEO approval ratings calculated?

Our company and CEO approval ratings represent a summary of all the reviews left by employees.

For the company ratings, we average all the responses from our employee survey, including a question about overall employee satisfaction and questions relating to more specific workplace categories (including career opportunities, communication, compensation and benefits, morale, recognition and feedback, senior leadership, work-life balance, and fairness and respect).

For the CEO approval rating, it's just like the Presidential approval rating. A rating of 4 or 5 is considered “approve”, ratings of 1 or 2 is considered “disapprove”, and a rating of 3 is considered “no opinion.”

How do I get a review or comment removed?

If you see a review, comment, or any user content that you feel is outside our Terms of Use or Community Guidelines (it's not enough to just disagree, it has to have crossed a line), we hope you'll let us know. Send us an email at content@glassdoor.com and we'll take appropriate action.

Why haven't I received my validation email?

We apologize if you've been waiting awhile for your validation email. We've seen a few issues sending validation emails to certain email providers. You can check your spam folder to see if the validation message was put there incorrectly.

In the meantime our customer care team would be happy to validate your account for you so that you have full access to reviews or salaries. Just send an email to customercare@glassdoor.com or complete our Contact Us email form and we'll take care of your account validation as soon as possible. We appreciate your patience.

Will the site work with my browser?

Glassdoor currently supports Internet Explorer 6.x and higher, Firefox 1.x and higher, and Safari.

For all browsers, we require cookies be enabled to create an account and ensure uninterrupted access to the site (see below for detailed instructions for enabling cookies). If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick. If you're still receiving this error message, you may need to clear your cache and delete your cookies.

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Employer FAQ's

How do I use this service as an employer?

We all know annual surveys are expensive, administratively burdensome and often mistimed, leaving employees and employers struggling with how to make sense of the results and apply the feedback. We have developed Glassdoor to generate healthy and constructive discussion and recognize that the thoughtful participation by our community has a lot to offer your organization.

Specifically, Glassdoor can help you:

• Get free, real-time feedback. Supplement your own annual surveys, with a real time look at what your employees really think. This can help you quickly identify any issues and capitalize on your strengths.
• See how you stack up. Glassdoor let's you instantly see how you compare to the competition. This allows you to focus on the differentiators that matter most to your employees and prospective recruits.
• Get recognized for what matters most. If you're among the best on Glassdoor, that means something. Unlike “best of” lists, we provide unedited and unbiased accounts from employees, much like the people's choice of employer awards. This provides yet another valuable tool to help you recruit top talent.

How can I get involved or provide feedback?

If you're interested in seeing what your employees are saying about your company, but not interested in posting a review or salary of your own, we can create a free employer account for you. Your employer account will not only allow you to see what your employees are saying about your company, but it will also allow you to comment on reviews posted for your company as an official 'employer representative.' Request an employer account.

In the months ahead we expect to continue introducing features to help employers engage more actively in this community. If you're interested in participating in occasional employer focus groups or receiving advance notice of upcoming employer-related features, please send an email to employeradvisors@glassdoor.com with your name, title, affiliation, contact details and a brief note about your role in the company. We'll add you to our Employer Advisors Panel and follow-up with you as we continue with our development and data collection.

Can I delete a review or remove my entire company from the site?

No, you cannot delete a review or remove your company from the site. Any employer can be added to our database, and any employee may post a review or salary. But don't worry, we're reviewing every piece of content and have taken measures to help us identify questionable reviews or salaries. Further, any reviews found to be outside our Terms of Use or Community Guidelines will be immediately removed.

In the future, we expect to offer employers additional features that may allow you to manage some of the content yourselves, but for now if you feel a post is outside our Terms of Use or Community Guidelines, please let us know by sending an email to content@glassdoor.com and we will take appropriate action.

Can I respond to a review or comment?

Of course! Remember, you're employees too. You can always create an account by posting your own review or salary, or you may request a free employer account which allows you to see what employees are saying about your company without having to post any content. Your employer account will also give you special credentials which allow you to comment on reviews posted for your company as an official 'employer representative.' Request an employer account.

What can I do to get more reviews for my company?

We're glad you asked. If your employees love you, why wouldn't you want the world to know? The easiest way is to send an email to your employees recommending the service and inviting them to leave their post their own anonymous review or salary.

Can I get a report of the data you've gathered for my company?

Since we've just entered our public beta, we do not have reporting mechanisms available as of yet. However, we do recognize how valuable this information can be for an employer and expect to be able to offer additional reporting in the future.

If you are interested in participating in discussions about how our data can be used by employers, please consider participating in our Employer Advisors Panel. Please send an email to employeradvisors@glassdoor.com with your name, title, affiliation, contact details and a brief note about your role in the company noting your interest in data reporting.